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If you are not satisfied with your purchase, you may exchange it or return it for a refund (excluding shipping and handling charges) within 10 days of receiving the item. |
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If you are returning an item in which Avonlea Gardens paid the shipping/handling charge (items marked "free shipping") you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. |
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Every return requires a return authorization number (RA) from Avonlea Gardens. |
Return Procedures
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Every return requires a return authorization number (RA) from Avonlea Gardens. |
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For an RA number call Customer Service at (800)238-0604 or email Customer Service. All Returns require this authorization number. Please note that an RA# does not guarantee a refund. All returns are subject to inspection by Avonlea Gardens. |
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All exchanged/returned merchandise must be in original factory condition, including all packaging materials, instructions, hardware and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. |
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Any merchandise returned to us unauthorized will be refused. |
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Please ship your parcel back to us freight prepaid and insured. Sorry, we cannot accept COD or freight-collect shipments. |
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Avonlea Gardens is not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return. |
Cancellation Policy
All orders that are charged to your account but canceled before the order is shipped are subject to a 5% Processing Fee. This is the approximate fee that we pay the bank to process the purchase and refund the purchase to your credit card.
For questions or comments please call our tollfree number: 800-238-0604
